Warframe Statue Arrived Damaged? What to Check and Do

Quick answer

If your Warframe statue arrived damaged, photograph the box, inner packaging, and the broken piece before touching anything else, then contact the store with your order number and those photos. Do not glue a fresh break until you have a replacement decision in writing. Most clean breaks at a limb, weapon, or base peg are transit damage and are handled as a replacement claim, not a repair.

A collector's statue is the kind of purchase you plan around, so opening the box to find a cracked arm, a snapped Scourge, or a base that no longer sits flat is genuinely deflating. The good news is that resin statues are packed to survive normal shipping, and when something does break, the fix is usually a documented replacement rather than a living-room repair job.

This guide walks through what to check in the first ten minutes, which damage is worth reporting versus which marks are normal for hand-finished polyresin, and the point where you should stop trying to fix it yourself and ask for a replacement instead.

Inspect before you unwrap fully

Work on a clean, soft surface and keep the outer box, foam, and any plastic bags until you have finished inspecting. Photograph the shipping box from all sides first, especially any crushed corners, punctures, or water marks, because carrier damage is the single most common cause of a broken collectible. Then open the inner packaging slowly and check the statue in place before lifting it out.

Look for three things: pieces that have separated cleanly, pieces that are still attached but cracked, and fine dust or crumbs of resin in the foam. Loose crumbs usually mean something snapped during transit. If the statue is still seated in its moulded slot, photograph it there before you remove it, since that shot shows exactly how it was packed.

• Keep the original box and inserts until the claim is closed.
• Photograph the shipping carton before opening it.
• Do not throw away broken fragments; they help prove the break.

Separate transit damage from normal resin quirks

Polyresin and polystone statues are hand-finished, so small seam lines, slight paint variation, and a faint mould line are normal and not defects. What is not normal is a clean break with exposed pale resin at the break point, a weapon or limb that moves independently of the body, or a base peg that no longer lines up with its hole. Those are structural, not cosmetic.

A useful test is to dry-fit the broken pieces without glue. If the two faces meet cleanly and the statue stands correctly when held together, you are looking at a straightforward transit break. If the pieces do not align, or if the break sits inside a detailed area like a face or hand, a home repair will be visible and you should treat it as a replacement case.

• Clean break with exposed resin equals transit damage.
• Seam lines and minor paint variation are normal finishing marks.
• Dry-fit before gluing so you can still return the piece.

Document the damage properly

A claim moves fastest when the photos do the explaining. Take one wide shot of the statue with the packaging visible, one close shot of the break, and one shot of the shipping label. If more than one area is affected, photograph each separately rather than crowding everything into a single image. Natural daylight works better than a flash, which tends to blow out painted detail.

Write down what you see in plain language: which part broke, whether it was loose in the box or still attached, and whether the outer carton showed damage. Include your order number and the product name exactly as it appears on your confirmation. Keep the statue in its packaging until you hear back, because some claims ask for the item to be returned or inspected.

• Wide shot, close-up of the break, and a shot of the shipping label.
• Note the product name exactly as listed on your order.
• Store the statue safely until the claim is resolved.

When a repair is reasonable, and when it is not

There is a narrow band of damage where a careful repair makes sense: a single clean break on a thick, low-detail area such as a base edge or a cloak fold, on a statue you intend to keep rather than resell. Use a small amount of two-part epoxy applied with a toothpick, support the piece while it cures, and avoid cyanoacrylate super glue, which frosts painted surfaces and becomes brittle over time.

Stop and ask for a replacement instead if the break is on a face, hand, or thin weapon, if more than one piece has separated, or if the statue will not stand level once assembled. Those cases rarely end well with glue, and an attempted repair can complicate a damage claim. For pre-order items, the same documentation applies; check the listing notes on final product details before you assume a difference is a fault.

• Two-part epoxy only, and only on thick, low-detail breaks.
• Never repair a face, hand, or thin weapon break yourself.
• Ask before repairing if you might want a replacement.

Damage diagnosis: symptom, cause, action, stop point

• Clean break at a limb, weapon, or base peg: The piece has separated with exposed pale resin at the break and the two faces dry-fit back together neatly. This is the classic signature of statue shipping damage, usually from a drop or a hard impact on the outer carton. Document it and request a replacement. Do not glue it yet.
• Cracked but still attached: The part has not come away but shows a visible hairline crack, often near a joint or where a thin element meets the body. Handling the statue can turn this into a full break. Stop handling it, photograph the crack in place, and report it as damage.
• Statue will not sit level on its base: The base or a peg has warped or shifted, so the figure rocks or leans even with all pieces present. This is a structural problem, not a cosmetic one. Do not force it onto a shelf. Request a replacement.
• Seam lines, faint mould marks, or slight paint variation: Hand-finished polyresin and polystone pieces carry small finishing marks by nature. These are not transit damage and will not qualify as a fault. No action needed. Keep the piece and enjoy it.
• Break on a face, hand, or thin weapon: These areas are highly visible and difficult to align invisibly. A home repair will usually show, and an attempted fix can weaken your claim. Stop. Go straight to a replacement request rather than repairing.
• Multiple pieces separated in the box: More than one clean break, or loose fragments rolling in the foam, points to a significant impact in transit rather than a single weak point. Photograph everything as it arrived and request a replacement.

What these statues are actually made of

• Nidus Collector's Statue: Pre-Order: Stands approximately 8.5" (21.59 cm) tall and is crafted from polyresin, and includes an exclusive Nidus Coin, an in-game Nidus Noggle, and 170 Platinum. Polyresin is dense and holds fine detail, but thin protruding elements are the parts most likely to snap in transit, so inspect limbs and edges first.
• Harrow Collector's Statue: Stands 9" (22 cm) tall, is made from Polyresin and Polystone, and features the Scourge Weapon and Thurible, plus an exclusive Rap Tap Tap Pin, an in-game Harrow Noggle, and 170 Platinum. A statue with a separate weapon and prop has more thin, breakable contact points, so check the Scourge and Thurible joints before you lift it clear of the packaging.
• Ivara Collector's Statue: Stands approximately 9" (22 cm) and is made from Polyresin and Polystone, and includes her Kavat Companion, an in-game Ivara Noggle, and 170 Platinum. Multi-part statues with a companion figure mean more pieces to account for, so confirm every element is present and intact before starting a claim.
• Lotus Youtooz Figurine: A collectible figurine, with a note that final product details may change from the images shown. Smaller vinyl-style figurines are lighter and usually survive shipping well, but the listed note means minor differences from the promo images are expected rather than damage.

Most statue damage is transit damage, and transit damage is a documentation problem, not a glue problem. Photograph the box, the packaging, and the break, keep everything until the claim closes, and ask for a replacement rather than repairing anything visible or structural. Handle the first ten minutes carefully and the rest of the process is straightforward.